Frequently Asked Questions
Pricing is based on specific customer charter requests, not on the number of passengers.
Five Star Bus Lines began operation in October 2000.
Five Star’s current fleet size stands at 5 motor coaches, 4 mini buses and 10 vans.
A deposit of 15% is required at time of booking for confirmation purposes.
*** Please Note: All Hockey Team Charters require a $ 500.00 Damage Deposit. ***
The final payment owing is due one week prior to departure.
If the trip is cancelled more than 2 weeks before the departure date, you will receive a full refund. If the trip is cancelled 1-14 days before the trip departs, a $150 cancellation fee is charged. If the trip is cancelled on the day of the trip, then a $300 cancellation fee applies plus any expenses incurred by Five Star.
No! Smoking is strictly prohibited in all areas of a Five Star coach. All of our coaches are smoke free.
It is usually in the groups best interest to book and pay for your drivers hotel room, as you will normally be getting a better “group” rate. However, if you need Five Star to book and pay for the hotel room, it will be charged on your invoice at the rate received by Five Star.
Five Star holds $10,000,000 of insurance, which is the federally required amount.
Yes. Food may be brought on board for your personal use. Please remove your litter when you leave the coach.
Yes. Music devices and other electronic equipment are welcome on the bus when used with courtesy for other travelers. Music devices must be used with headphones and played at a low enough volume so as not to disturb other passengers or distract the bus driver. This is simply a matter of common courtesy that we must enforce for the comfort and safety of other passengers and the bus driver.
Yes, but if you must use your cell phone, please limit your use to necessary calls only, and use it in a manner that does not interfere with other passengers or create a distraction for our driver.
Scheduled service carries passengers and freight from one town to another on a regular timetable (or schedule). For example: regular bus service between Portage La Prairie and Brandon would be a scheduled service. Chartered service is provided on demand. For example: groups or organizations hire a bus for a specific trip, such as taking a sports team from Winnipeg to a tournament in Regina, Saskatchewan.
Download the Hours of Service document here.
Visit the US Customs FAQ page here.
You may visit the Canadian Government Road Conditions website.